Utilities
How to file a complaint click HERE.
Water
- For customers that pay their water bill(s) to the Village of Tuxedo Park - call Denise in the Water Dept. at 845-351-4745 x 1 during business hours on Mon-Fri 7am-3:30pm or the Village Police Dept. at 845-351-4741 after hours for any emergencies. Visit their website at https://www.tuxedopark-ny.gov/water-department.
- For customers that pay their water bill(s) to Suez, please call (877) 426-8969 or visit their website at https://www.mysuezwater.com/new-york/standard-home.
Electricity
- Orange and Rockland: call customer service at 877-434-4100 or visit their website at https://www.oru.com/en/.
- Orange & Rockland Outage Map (oru.com)
How to report an outage
If you experience a power outage, don’t assume that O&R automatically knows about it. You can report it and check to see when your lights will be back on through:
At www.oru.com/ReportOutage from any computer or web-based mobile device.
O&R mobile app from your iPhone, iPad or Android device --- download via Apple Store or Google Play.
Text messaging by texting “OUT” to 69678 (myORU) or
Call 1-877-434-4100.
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REQUIRE O&R CONTRACTOR WORKERS AT YOUR DOOR TO SHOW I.D.;
STONY POINT ACTIVITY UNDERSCORES NEED FOR CAUTION
PEARL RIVER, NY Jan. 21, 2022 2:45 p.m. --- Orange and Rockland Utilities, Inc. (O&R) today urged its customers to confirm --- by requesting to see a company identification card --- that an individual presenting himself as an O&R contractor at their front door is a real O&R contractor, not a fake.
Under no circumstances should customers permit access to their homes before confirming the individual’s identity and their affiliation with O&R. For example, many energy services companies and solar marketers solicit business door-to-door and describe themselves as “working for O&R” or “working with O&R” because they work in related, and even complimentary, fields. But, except in rare instances, they are not employed by O&R either directly or on a contract basis.
All O&R employees and contractors are required to carry color photo I.D. cards during their workday. If a person comes to your door claiming to be an O&R employee or contractor, ask to see the card. If you still are not satisfied as to the person’s identity, call O&R at 1-877-434-4100.
If individuals representing themselves as O&R employees or contractors cannot produce a legitimate photo I.D. card, terminate further contact with them, lock your door and call the police.
O&R’s advisory comes after a customer in Stony Point yesterday reported on social media that two men impersonating O&R workers were going door-to-door in Stony Point last night about 7 p.m. The customer reported on social media that two “O&R reps” came to her house to alert her to “government credits about to expire,” presumably on solar energy purchases. The customer referred to them as O&R reps because they told her they “worked with O&R to lower costs.” The customer also posted a doorbell camera photograph of the fake “O&R reps”.